Last updated 10 Nov 2026 · Operated by [Registered business name] (trading as Wavenet)
These terms add to our general Terms & Conditions for anyone using the Wavenet marketplace, operated by [Registered business name]. Part A applies to clients, Part B (the Freelancer Agreement) to freelancers, and Part C to everyone.
Part A — Client Terms
A1. Hiring
- You can buy a gig (a fixed-price package) or post a job and accept a proposal. Accepting creates a contract between you and the freelancer, split into one or more milestones.
- Describe what you need clearly and give the freelancer the information and access they reasonably need. Only share material you have the right to use.
- You must not use the marketplace to buy prohibited services.
A2. Paying into escrow
- You fund each milestone before work on it starts, by Raast QR, JazzCash or Easypaisa through our payment provider. There is no client fee. See Fees.
- The money is held by [Registered business name] for that milestone only. It is not a deposit or a balance you can spend elsewhere, it earns no interest, and we don’t use it for our own purposes.
- There is no client credit balance: any refund goes back to the account you paid from.
A3. Reviewing work and release
- When the freelancer delivers, you can approve (which releases the payment), ask for a revision (gig packages include the number of revisions shown), or open a dispute.
- If you do nothing for 7 days after a delivery, the payment is released automatically. We remind you 2 days before.
- Approving or auto-release is final for that milestone: the money goes to the freelancer and can’t be refunded through the platform. Check the work before you approve.
A4. Refunds and cancellations
- Unfunded milestones can be cancelled at any time at no cost.
- Money still held in escrow can be refunded to you if you and the freelancer agree, if the freelancer can’t do the work, or by our dispute decision. The processing fee is refunded only if work on the milestone never started.
- If your bank reverses a marketplace payment (a chargeback), we may pause your ability to fund new work while we review it.
Part B — Freelancer Agreement (version 2026-11-10)
B1. Who can sell
- You must be 18 or older, act in your own name, and keep one freelancer account. Before you can publish gigs, send proposals or be hired, our team must approve your profile and your identity check (Identity Verification & AML Policy), and you must accept this agreement.
- You are an independent professional, not our employee or agent. You are responsible for the quality of your work, for your own taxes and registrations, and for having the rights to what you deliver.
- Your profile and gigs must be truthful. Don’t claim qualifications, clients, reviews or results you don’t have.
B2. Doing the work
- Start work on a milestone only after it shows Funded. Deliver through the contract page so there is a record.
- Keep all contact and payment for marketplace work on Wavenet. Asking for or accepting payment outside the platform for work found here may lead to suspension.
- Never offer prohibited services.
B3. Getting paid
- When a milestone is released we deduct the platform fee (10%, fixed when the contract is created) and add the rest to your pending balance. It becomes available after the clearance period (7 days; 14 days for your first 3 released milestones).
- Withdrawals go only to a payout account in your own name that we have verified with the bank or wallet. New or changed accounts have a 72-hour cooling-off period. Each withdrawal is confirmed with a code sent to your email (and your authenticator code if two-factor sign-in is on), and is reviewed by our team before it is sent.
- Withdrawal fees, limits and any tax withheld are listed in the Fees & Payouts Policy. Any tax withheld is deposited with the tax authority and shown on your annual statement.
- Chargebacks: if a client’s bank reverses a payment for work released to you, we may recover the released amount from your pending and then available balance (never below zero). We tell you when this happens and you can send us evidence of the work.
- We may hold a payment, pause withdrawals or freeze your wallet while we review unusual activity, a dispute, a reversal or a legal requirement. We tell you, and we release funds as soon as the review allows.
B4. Suspension and closure
We may suspend or close a freelancer account for breaking these terms, fraud, a failed identity check, a screening-list match or a legal requirement. Money held in escrow is then dealt with under the Dispute Policy, and cleared earnings are paid to your verified account unless the law requires us to hold them.
Part C — For everyone
C1. Our role
[Registered business name] provides the marketplace and acts as a limited payment agent: we collect milestone payments through our payment provider, hold them in escrow, and pay them out under these terms. We are not a party to the contract for the work, don’t guarantee any freelancer’s work or any client’s instructions, and don’t provide banking or investment services.
C2. Messages and reviews
- Messages and files on a contract are visible to both parties and, if needed, to our staff (for example in a dispute). Messages that look like contact details or off-platform payment requests are flagged for our team.
- After a completed, paid contract each side may leave one honest review. Reviews can be edited for 7 days. We remove reviews only if they are abusive, unlawful or contain personal data.
C3. Disputes
Either side can open a dispute before a funded milestone is released. Our decision follows the Dispute Policy and is explained in writing. It doesn’t stop either of you using your legal rights.
C4. Liability
To the extent the law allows, our liability for marketplace services is limited to the fees we earned from the contract concerned. Nothing limits liability that can’t be limited under Pakistani law.
Questions about this policy? Email [email protected] or write to [Registered business name], [Registered office address], [City], Pakistan.